Privacy Policy
This Policy explains how NEPHOLVE LIMITED (referred to as “We”, “Us” or “Our”) processes your personal data. We are serious about protecting your online privacy and personal data. This privacy policy explains our views and practices concerning privacy and how they may pertain to you as a user of hopeeaton.com. We will only collect or use your personal data in accordance with the privacy policy herein.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
If you have any questions about this privacy policy, please contact us at support@hopeeaton.com.
COLLECTION AND USE OF YOUR PERSONAL DATA
Account Data
We may collect and process the following data about your account: name, email address and comments and information posted by you on our website or via our products and services.
The source of your account data is you. This account data may be processed to operate the website, provide products and services, ensure the security of hopeeeaton.com and our products and services and communicate with you.
The legal basis for this processing is either our legitimate interests: the administration of our website and business or the performance or initiation by you of a contract between you and us.
Site Usage Data
We may collect and process the following data about your use of our website, products and services: your geographical location, IP address, browser type and version, operating system, referral source, site behaviour.
Your site usage data is sourced from our analytics tracking systems and Facebook pixels. This data may be processed for statistical purposes only and to improve the visitor experience and site performance.
The legal basis for this processing is our legitimate interests: monitoring and improving our website, products and services.
User Profile Data
We may collect and process the following data from your user profile on our website or social media sites: name, address, telephone number, email address, profile pictures, DOB, and gender.
The source of your user profile data is you via your user profile on our site or via social media sites. Your user profile data may be processed to monitor your use of our website, products and services.
The legal basis for this processing is our legitimate interests: administering our website, products, services and business or the performance or initiation by you of a contract between you and us.
Product and Service Data
We may collect and process the following data that are provided during your use of our products and services: medical information, information and notes about you related to any sessions you attend or programmes and courses you undertake, and assessment results.
You are the source of your product and service data. The product and service data may be processed for the purposes of providing our products and services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.
The legal basis for this processing is our legitimate interests: administering our website, products, services and business or the performance or initiation by you of a contract between you and us.
Query Data
We may process data contained in queries and applications you submit to us regarding our products and services.
The source of your query data is you. This query data may be processed to offer, market, and sell relevant products and services to you.
The legal basis for this processing is consent.
Purchase Data
We may collect and process the following data related to purchasing products and services from us and/or through our website: name, contact details, payment / credit card information, and purchase details.
Transaction data may be processed to supply the purchased products and services and keep proper records of those transactions. All sensitive payment/credit card information you supply is encrypted via Secure Socket Layer (SSL) technology. We do not take custody of or store your payment/credit card information at any point.
The legal basis for this processing is the performance or initiation by you of a contract between you and us and our legitimate interests, namely our interest in properly administrating our website, products, services and business.
Subscription Data
When you subscribe to newsletters and/or email notifications, we may collect and process the following data: your name and email address.
The source of your account data is you. The subscription data may be processed for the purposes of sending you relevant notifications and/or newsletters.
The legal basis for this processing is consent or the performance or initiation by you of a contract between you and us.
You can unsubscribe from our direct marketing anytime by clicking “UNSUBSCRIBE” at the bottom of each email. If you have any questions or difficulty unsubscribing from those emails, please email support@hopeeaton.com to be unsubscribed.
Communication Data
When you communicate with us, we may process the following data: communication content and content metadata.
The source of the communication content is you. Our website will generate the content metadata associated with your communication using the website contact forms. The correspondence data may be processed to communicate with you and for record-keeping.
The legal basis for this processing is our legitimate interests: the proper administration of our website, products, services, business, and communications with users.
Organisational Customer Relationship Data
We may process the following data relating to our organisational customer relationships and contact: contact name(s) and role(s), organisation name, contact details, and communication content.
The source of the communication content is you or your organisation.
Organisational customer relationship data may be processed to maintain relationships with and communicate with organisational customers and their key contacts, keep records of these communications, and promote and deliver relevant products and services.
The legal basis for this processing is consent or our legitimate interests: managing our customer relationships and properly administering our website, products, services, and business.
Personal Data Disclosure
We may process and/or disclose any of your personal data if we are required by law to do so or if you violate our Terms of Use .
The legal basis for this processing and/or disclosure is our legitimate interests: the protection and assertion of the legal rights of us, you, and others and/or to protect your vital interests or the interests of another natural person.
SHARING YOUR PERSONAL DATA
We do not sell or rent your personal data to any third parties, including but not limited to advertisers, strategic partners or vendors.
We DO NOT allow third-party behavioural tracking.
We may disclose your personal data to our insurers and/or professional advisers as reasonably necessary to obtain or maintain insurance coverage, manage risks, obtain professional advice, or manage legal disputes.
Financial transactions relating to our website and services may be handled by PayPal and Stripe Payments, our payment services providers. We will share transaction data with our payment services providers only to the extent necessary to process your payments, refund them, and deal with complaints and queries relating to such payments and refunds.
Our website may include links to other websites. These third-party websites may or may not have separate and independent privacy policies. Therefore, we have no responsibility or liability for the content and activities of these linked sites and/or their privacy policy (or lack thereof); this privacy statement does not govern such sites.
INTERNATIONAL TRANSFER OF YOUR PERSONAL DATA
You acknowledge that personal data you submit for publication through our website or services may be available worldwide via the Internet. We cannot prevent others from using (or misusing) such personal data.
DATA RETENTION
How long we retain your personal data depends on the type of data and the purpose for which we process the data. We shall not keep personal data that we process for any purpose(s) longer than necessary.
We may retain your personal data where such retention is necessary to comply with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another natural person.
YOUR DATA RIGHTS
You have certain rights with respect to your personal data, as set forth below. To request any of the following, please email support@hopeeaton.com. All requests will require payment of a fee and evidence of your identity. This is typically a photocopy of our passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address.
You can request more information about the personal data we hold about you and a copy of your personal data.
You can request that we correct any incorrect or incomplete data..
You can object to the collection or use of your personal for marketing purposes.
You can request that we erase some or all of your personal data from our systems. This does not include any data we must keep for administrative, legal, or security purposes.
You have the right to withdraw your consent to the company’s processing of your data. Withdrawal will not affect the lawfulness of processing before the withdrawal.
Please note that we may withhold personal data you request to the extent permitted by law.
ABOUT COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive.
We use cookies to create a more personalized experience for our users and customers. Cookies also help us compile aggregate data about website traffic and interaction so that we can offer better site experiences and tools in the future.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.
A cookie does not give us access to your computer or any information about you other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. However, this may prevent you from taking full advantage of the website.
Visit www.allaboutcookies.org to learn more about cookies, including how to see what cookies have been set and how to manage and delete them.
DATA SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
We aim to make your visit to our website as safe as possible. The website uses commercially acceptable methods of security protection to protect your information. The website is scanned for security breaches. We also use a SSL certificate and never transmit your credit card information by email.
Your personal data is contained behind secured networks and is only accessible by a limited number of persons with special access rights to such systems, and we are required to keep the personal data confidential.
All sensitive payment/credit card information you supply is encrypted via Secure Socket Layer (SSL) technology. At no point do we take custody or store your payment / credit card information.
We implement various security measures when a user places an order to maintain the safety of their personal data. All transactions are processed through a gateway provider and are not stored or processed on our servers.
DATA BREACH
We will notify you via EMAIL within five business days of any known breach.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your country of residence or that you are the age of majority in your country of residence and have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy anytime, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you know what data we collect, how we use it, and under what circumstances we use and/or disclose it.
PRIVACY POLICY CONTACT
If there are any questions regarding this Privacy Policy, please contact us at support@hopeeaton.com.